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Central Eastern Ontario Translation and Interpretation Services

Mission and Goals

Effective communication between agencies or professionals and non-English speaking clients through competent well trained, ethical and impartial interpreters.

Equal access and equitable treatment for non-English speakers to Community Services in the fields of law, health, education, social services and immigration.

Adherence to provincial standards for interpretation, ensuring high quality, consistent delivery by trained competent and linguistically fluid interpreters.

Service providers and service systems will be more responsive to the diverse needs of our multicultural community.

Languages Available

Albanian, Amharic, Arabic, Armenian, Bengali, Bulgarian, Burmese, Cambodian/Khmer, Cantonese, Czech, Dari, Dinka, Dutch, Farsi, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Kurdish, Low German, Mandarin, Nuer, Oromo, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Serbo-Croatian, Slovenian, Somali, Spanish, Swahili, Tagalog, Tamil, Thai, Tigrigna, Turkish, Twi, Ukrainian, Urdu and Vietnamese.

Languages available through a provincial network of trained interpreters.

Call 613 968-1065 or Outside of the Quinte Area and After Hours 1 888 968-1065
24 hours a day / 7 days a week

Reasons to Use an Interpreter

Accuracy
Selected for their fluency and linguistic competence, our interpreters are trained to interpret accurately and faithfully.

Training
Our interpreters complete an extensive province-wide training program based on rigorous provincial standards, curriculum and testing. As well, skills and knowledge are updated through ongoing professional development.

Impartiality
Our interpreters are trained NOT to take sides or let their own values, beliefs and opinions interfere with communication. Untrained interpreters may withhold, filter, add or distort information.

Confidentiality
Our interpreters maintain absolute confidentiality about everything pertaining to an interpretation assignment.

Professionalism
Our interpreters adhere to a strict code of ethics developed and approved provincially. They avoid conflicts of interest and stay within the limits of their role.

Convenience
Easy access to trained interpreters, covering 50 languages available 24 hours a day – 7 days a week. Just call! Interpreters can provide face-to-face, telephone, message-relay or group interpretation.

Liability
Failing to provide language interpretation in the delivery of services where it is necessary for effective communication poses a liability for health care providers. Having an interpreter can help in the avoidance of issues of “informed” consent that can be contested if a message was not clearly understood. Interpreting works towards and supports better patient-centered care and improved outcomes. If the minimal cost of providing interpretation is not approved, funds should be set aside for settlements and civil judgments. Equality of service must be considered.

Please remember that the role of the interpreter is to facilitate language and not to be an advocate, assistant, or secretary of the service provider. Please do not ask an interpreter to step outside of this professional role.

Trained Interpreters are:

Dependable

• 24 hour service

• Emergency Response if necessary

• Fast turn around

Confidential

• Interpreter service is bound by a strict professional code which includes full confidentiality

Accurate

• Fully fluent interpreters and translators ensure full communication transcription into the target language.

High Quality

• Interpreters are screened, trained and tested.

• Interpreters must pass a language fluency test and complete a 60-hour course of instruction.

• Interpreters participate in ongoing refresher training to update their knowledge of specific terminology and procedures.

Experienced

• Interpreters have served this community for more than five years with medical, legal, social service and business applications.

• Interpreters are knowledgeable and all have prior experience.

• By working and training together, interpreters are able to benefit from shared knowledge.

Competitive Rates

Interpretation is free of charge for agencies serving victims of domestic violence

• Interpretation
       Face-to-face
            $ 45.00/hour - 2 hour minimum
       Teleconference
            $ 25.00/half hour - half hour minimum
            * long-distance charges apply
       Message Relay
            $ 25.00 flat rate
            * long-distance charges apply
   

• Translation
       Prompt quote available by e-mail or telephone

Call us to discuss your interpretation and translation needs

For more information please contact us at 613-968-1065 or email ceo@quis-immigration.org